Legal · Platform Work Directive

How Svaggy uses automated systems

Per EU Directive 2024/2831, we disclose how our software makes decisions that affect you. Read each section before going online for the first time.

• 1. How we choose which rider gets each offer

  The signals we use, what we deliberately don't use, and how the cascade advances.

• 2. How acceptance, completion, and rating affect your standing

  Your three rolling scores, what they measure, and what thresholds trigger.

• 3. How to appeal a decision

  Filing an appeal in-app, response timelines, who reviews, external escalation paths.

• 4. When humans review automated decisions

  The line between software-only decisions and ones that require a human signer.